No one wants to have a tough conversation, but at some point, everyone has to—whether it's with a volunteer, co-worker, supervisor, or donor. This class explores the Crucial Conversations framework for managing high-stakes, emotionally charged discussions. Through practical strategies, participants will learn to communicate clearly, handle conflict constructively, and foster meaningful dialogue in personal and professional settings.

Target Participants: Executive directors, managers, and volunteer coordinators

Learning Objectives:

Identify and approach tough conversations with clarity
Apply effective communication techniques to reduce tension
Strengthen conflict resolution skills for positive outcomes

Take Away: Quick Reference Guide for Hard Conversations

How to Have a Hard Conversation